WHAT ARE THE CHECK IN AND CHECK OUT TIMES?
Guest can check in at any time after 14.00h and they must check out before 11.00h. There is no lock out during the day so guests can come and go as they please.
CAN I CHECK IN EARLY?
The check in time for dorms and privates is 2 pm at all locations, but if a bed or room is available and cleaned, we are happy to check you in earlier.Please keep in mind that check out is 10 am so we cannot guarantee you that a bed or room will be available earlier than the posted check in time.If you arrive early and your accommodation is not available, you can leave your gear in our storage for free, help yourself to our free breakfast and grab a shower if you wish!
DOES THE HOSTEL HAVE A CURFEW?
No, there is no curfew at any of our hostels. Reception is open 24 hours a day.
WHAT METHODS OF PAYMENT ARE ACCEPTED?
We accept cash and credit cards (Mastercard and Visa) and debit card. When making a reservation either a deposit or credit card number is required to guarantee the reservation.
WHAT IS YOUR CANCELLATION POLICY?
For individual reservations the cancellation policy is 24 hours. For groups, we require the first nights’ accommodation prepaid as deposit. This is non-refundable. Any group cancellations must be made in writing 14 days before the arrival date of the group. Changes or cancellations to group booking can only be accepted up to 4 weeks prior to arrival without charge. Any changes made after this, may unfortunately incur an extra charge
WHAT SAFEKEEPING FACILITIES ARE PROVIDED?
Small safes (large enough for cameras, documents, wallets small lap tops etc.) are provided and a small daily charge of 2 is made for their hire. We recommend that all guests avail of this facility as the hostel cannot accept responsibility for any items lost or stolen.
WHAT CAN I DO WITH MY GEAR AFTER CHECKOUT?
You can store your luggage in our day storage for free after checking out. Just be sure to pick it up before 10 pm.
HOW OFTEN DO YOU CLEAN THE ROOMS?
Our housekeeping team cleans all rooms daily for your comfort
IS LINEN INCLUDED?
Yes, all bed linen is included and beds prepared for your arrival. Guests are advised to bring their own towels. Towels are available for hire at 2 each
WHAT LAUNDRY FACILITIES ARE AVAILABLE?
There are washing machines and tumble dryers available (a charge for use) and irons in the laundry room. Detergents are available at reception.
CAN I BRING VISITORS INTO THE HOSTEL?
You are welcome to visit with friends in the lobby of our hostels (or in Hollywood, on the patio). Visitors are not allowed beyond the reception and lobby areas. This is for the security of all our guests who expect we can identify everyone in our building and provide a secure environment. Please understand there are no exceptions to this rule and we’ll be happy to point out several coffee shops, bars and restaurants you can take your visitors to.
CAN I VOLUNTEER?
Yes! We offer a range of opportunities for volunteers.